Shipping Policy
At Modeazur, we strive to offer you fast and reliable delivery to ensure your timely delivery. Here are our shipping terms:
- Processing time: 1 to 3 working days
- Shipping methods: Standard delivery (3 to 7 working days), Express delivery (2 to 3 working days), Express delivery (1 to 2 working days)
- Shipping costs: Calculated based on weight, dimensions and destination
- Free Shipping: Available for orders over [$X] or with a promo code
- International delivery: Available in certain countries, delivery costs and times vary depending on the destination
Return policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy:
- Return period: 30 days from the delivery date
- Eligible items: Items in their original condition, with tags and no signs of wear
- Refund options: Refund to the original payment method or store credit
- Return: Return costs are the responsibility of the customer, unless the item is defective or was sent in error.
Exchanges
If you wish to exchange an item, please follow these steps:
- Contact us: Contact our customer service to start the exchange procedure
- Returning the item: Return the item you wish to exchange, in accordance with our return policy
- Receiving your new item: Upon receipt of the returned item, we will ship it to you.
Damaged or defective items
If you receive a damaged or defective item, please contact us immediately. We will provide you with a replacement or refund, and cover the return shipping costs.
Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to cancel an order once it has been processed.
Contact us
If you have any questions regarding our shipping and return policy, please feel free to contact us. We are here to help!
Email: mailto:store.modeazur@gmail.com
Telephone: +33 644 655 166
Address: 448 Avenue de Bourranville, Nice, 06000, France
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Thank you for choosing Modeazur!