Frequently Asked Questions:

Order and payment
1. Q: How to place an order?
A: To order, simply browse our collection, add items to your cart, and follow the checkout process.
2. Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express) and online payment platforms (PayPal, Stripe).
3. Q: Is my personal and payment information secure?
A: Yes, our website uses SSL encryption to ensure the protection of your information.

Shipping and Delivery
1. Q: What are your shipping options?
A: We offer standard shipping (3-7 business days), expedited shipping (2-3 business days), and expedited shipping (1-2 business days).
2. Q: What is the delivery time?
A: Delivery times vary depending on your location and the delivery method chosen.
3. Q: Do you ship internationally?
A: Yes, we ship to some countries around the world.

Returns and Refunds
1. Q: Can I return or exchange an item?
A: Yes, you can return or exchange an item within 30 days of delivery.
2. Q: How do I make a return or exchange?
A: Contact our customer service to start the procedure.
3. Q: What is your refund policy?
A: Refunds will be issued to the original payment method.

Account and login
1. Q: Do I need to create an account to make purchases?
A: No, you can checkout as a guest. However, creating an account offers benefits such as order tracking and exclusive promotions.
2. Q: I forgot my password. What should I do?
A: Click the “Forgot Password” link on the login page to reset your password.

Miscellaneous
1. Q: How to contact customer service?
A: Email us at mailto:store.modeazur@gmail.com or call us at +33 644 655 166.
2. Q: What are your opening hours?
A: Our customer service is available Monday to Friday, 9am to 5pm (Paris time).

We hope this FAQ answers your questions. If you need assistance, please feel free to contact us.